Welcome to Toopen Ltd. These Terms and Conditions govern your use of our website and the purchase of our digital products (e-books) and business services (B2B). By accessing our website or making a purchase, you agree to be bound by these terms.
1. Company Information
This website is operated by Toopen Ltd, a company registered in the United Kingdom.
2. Digital Products and Services
Toopen Ltd provides digital informational products (e-books, templates, or digital downloads) and corporate B2B services. All prices are listed in GBP and are subject to change without notice.
3. Intellectual Property
All content, including text, graphics, logos, and digital downloads provided on this website, is the exclusive property of Toopen Ltd and is protected by international copyright laws. You are granted a single-user license for digital products; you may not resell, redistribute, or share our products with third parties.
4. Limitation of Liability
Toopen Ltd shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or services.
5. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Contact email: info@thewatchmanual.com
Privacy Policy
Toopen Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or purchase our products.
1. Data We Collect
We may collect and process the following information:
* Contact information (name, email address).
* Billing details processed securely by our Merchant of Record / payment processors (Paddle, Lemon Squeezy, or Wise).
* Technical data (IP address, browser type, cookies) via Google Analytics or WordPress plugins.
2. How We Use Your Data
We use your information to:
* Deliver the digital products or services you purchased.
* Provide customer support.
* Comply with legal and tax obligations in the United Kingdom.
* Send newsletter updates, only if you have given explicit consent.
3. Data Retention and Third Parties
We do not sell your personal data. Your data is shared only with trusted third-party service providers (such as payment gateways, email marketing platforms, and website hosting) necessary to run our business. We retain your data only as long as required by law.
4. Your Rights (GDPR Compliance)
If you are located within the European Economic Area (EEA), you have the right to access, rectify, or delete the personal data we hold about you.
To exercise your rights, contact us at info@thewatchmanual.com
Refund Policy
At Toopen Ltd, we strive to ensure our customers are completely satisfied with our products and services. Because of the distinct nature of our offerings, we apply the following refund policies:
1. Digital Products (E-books and Downloads)
Due to the digital nature of our e-books and informational products, all sales are final once the product has been downloaded or accessed. Digital products cannot be physically returned; therefore, we generally do not offer refunds or exchanges.
Exceptions: If you experience any technical issues downloading the file, please contact our support team, and we will send you a replacement file immediately.
2. B2B Products and Services
For our high-ticket B2B services, consulting, or custom corporate projects, the refund terms are strictly defined within the specific service agreement or invoice contract signed prior to project commencement.
* Payments for completed milestones or personalized consulting hours are non-refundable.
3. Contact Support
If you have any questions or concerns regarding your purchase, please reach out to us at:
Email: info@thewatchmanual.com
We aim to respond to all inquiries within 48 business hours.